The chatbot Knowledge is displayed on the web browser in a separate window or can be implemented in any software.
The layout can be modified also the bot has built-in speech recognition service. It allows the use of microphone by user
User can ask the chatbot about products or defects in a natural way, for example:
Find defects for a product or show me defects for the product.
The Artificial Intelligence implemented in the software allows understanding human natural language.
The Knowledge ChatBot uses Questions and Answers system and search database to find an answer in the Knowledge base.
Nowadays most help systems are database systems or simple wiki pages.
The chatbot gives an opportunity to use natural language to search in the knowledge systems. The natural language and Q and A search systems allow the use of the software not just as predefined commands. Simply ask the bot in a natural way. The bot uses artificial intelligence to understand the user’s questions.
The Captious knowledge chatbot software supports the speech recognition system. Users can use a microphone instead of typing text
The chatbot also uses the text to speech service. Any response bot is converted from text to speech in several different languages.
Teach the chatbot basic questions, e.g. “Show defects for product Alfa” and the chatbot automatically learn using natural language processing. Later when the user asks chatbot “Any defects for product Alfa?” or similar, the chatbot will understand the question.
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